Claims
We are committed to excellence in the handling of motor claims. Our claims handling service provides specialist resources and claims handling advice for all classes of vehicle.
Key Benefits
- Flexible claims reporting solutions including a freephone claims reporting service and our new online claims reporting facility which will acknowledge your claim immediately
- Out of hours claims reporting service
- Scene of accident vehicle recovery
- Guaranteed repairs through an approved repairer network
- Competitive labour rates and parts/paint prices
- Vehicle collection and re-delivery services for vehicles that have been rendered immobile or unroadworthy
- Major Incident Response Service
- Online repair tracking
- Down time management
- Average repair cost information
- Small courtesy vehicle replacement (subject to availability and policy cover)
- Glass/audio replacement
- Freephone cards and scene of accident information sheets
- Fund processing arrangements for excess and VAT payments
- 100% UK based claims and call handling teams
Claims Expertise
- Bespoke claims handling procedures
- Dedicated claims handlers
- Technical and strategic claims team support
- Risk management
- Crisis management
- Realistic reserving philosophy and a continual focus on striving to assist policyholders with the reduction of the frequency and cost of claims.
Management Information
- Regular claims reviews
- Comprehensive management information on a regular basis
- Comprehensive fund account management/aggregate erosion overview
Specialist Knowledge
- Nationwide network of specialist consulting motor engineers
- In-house engineering expertise
- Strict adherence to service level agreements
- Committed to rehabilitation
- Strong anti-fraud strategy
Auditing
- Regular auditing of business partners including inspecting consulting engineers, claims handling agents and solicitors
- Comprehensive internal auditing processes
Quality Management
- Our quality management system has been developed in line with the requirements of ISO 9001:2008 international standard
- We are fully ISO certified
Risk Management
- Expert recommendations
- Training guidance and advice
- Bespoke approach
| For more information please contact | |
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Motor Claims Department QBE Insurance (Europe) One Coval Wells Chelmsford Essex CM1 1WZ |
Tel +44 (0)1245 272 925 Fax +44 (0)1245 272 701 Email motor.claims@uk.qbe.com |
Key Contacts
In the event of a claim please notify us immediately |
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You can report in any of the following ways or by post: Online: Freephone: Email: newclaim.motor@uk.qbe.com Fax: |
"We encourage the earliest reporting of all new incidents - within 24 hours where possible. This enables us to provide a proactive service to both policyholders and innocent third parties, ensuring vehicle down time is kept to a minimum and that costs are controlled."
Tom Helm