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Motor Fleet Accident Management & Online Repair Tracking

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QBE offers its insured fleet managers a fast efficient accident management and online repair tracking service ensuring repairs are completed quickly to a high standard under strict cost-control protocols.

There’s a strong focus on average vehicle repair costs and vehicle down time, allowing fleet managers to be provided with total online transparency including; Advanced First Notification of Loss Provision, vehicle imaging, repair costings, strategic repair dates and complete Management Information suite.

Paul Dunkley, QBE Motor Claims Manager says: "This really is a premier service allowing fleet managers a detailed insight into the whole accident management process."

"It allows them to view the damage sustained, and to analyse the claims experience across the fleet by vehicle type, driver, repairer or repair cost - with a constant overview of average repair costs and vehicle down times, across the fleet."

The tracking system is accessed using a unique username and password at qbe.repair-tracker.com ADNFCR-3608-ID-19951024-ADNFCR

Would you like to benefit from advanced online repair tracking?

Offering fully accessible and live streaming data 24 hours a day, 7 days a week, QBE brings a new level of transparency to fleet accident management.

With the launch of the unique online Claim and Repair Accident Tracking system (CARAT) QBE clients are able to securely access full accident management information at the touch of a button.

Our motor fleet customers can track the progress of all of their vehicle repairs in real time and can access and download detailed management information to generate their own specific management reports, including average repair costs and average vehicle down time by vehicle type or repairer location amongst other selection criteria.

From the first notification of an incident our repair tracking facility (in real time through user friendly screen displays) includes:

Repair Tracking

Accident management service levels include:

Call centre availability 24/7/365
Call answering within 3 rings (12 seconds)
Abandonment telephone rate no more than 4%
Deployment of repairs within one hour (Network) of first notification of loss completion
Liability decision (TP capture) made within 3 working hours
Network repairer to contact driver (Un-drivable) within 1 hour
Network repairer to contact driver (drivable Vehicle) within 4 working hours
Network repairer to estimate (un-drivable Vehicle) 6 working hours from Instruction
Network repairer to estimate (drivable Vehicle) 48 hours from Instruction
Commencement of repairs within 6 working hours of repair authority (Network)
Provision of courtesy car within 6 working hours (cars only)
Non drivable vehicles booked in to Network repairer within 6 working hours

This service compliments our detailed claims review and risk analysis reports providing you with detailed valuable information ensuring you are always up to date with own damage repair and overall claims experience progressions.

Key Contact

Paul Dunkley
Claims Manager

Tel: 01245 272864
E-mail: paul.dunkley@uk.qbe.com

Contact us

To find out your eligibility and how you can obtain access to our online repair tracking facility please enquire here:

Apply for access

If you are eligible you will receive a username and password providing access to accident management data in real time for all vehicles in your fleet managed through our repairer network. Why not enquire now?

If you already have your username and password click on the link below for portal access.

Paul Dunkley
Claims Manager
T: +44 (0)1245 272 864
E: Paul.Dunkley@uk.qbe.com